Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-elite-certified-shop.collision-talk.com (hereinafter referred to as “Mercedes Elite Certified Shop” or “we”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from our website visitors, users, and customers.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Our Privacy Policy guides our interactions with users in the following scenarios:

  • When you register an account and use our applications or services as an authorized user.
  • During your visits to our websites linked to this policy.
  • Whenever you receive communications from us, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data, which include:

  1. Account Information: Details associated with your user account, such as username, email address, and password hashes.
  2. Payment Information: Credit card details, billing addresses, and payment transaction records.
  3. Financial Information: Data related to your financial status or transactions, if provided.
  4. Purchase Information: Records of products or services purchased from us, including order history and associated details.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, mobile phone numbers, and device tokens.
  6. Location Data: Geolocation information shared by your device when interacting with our location-based services.
  7. Feedback: Reviews, comments, and responses provided by users regarding our products or services.
  8. Social Media Information: Data from social media platforms when you interact with us through these channels.
  9. Product Information: Details about the products you view, search for, or purchase on our site.

We obtain this data through direct user input, interactions with our platform, and automated technologies like cookies and tracking pixels. Additionally, we may receive personal data from third parties, but only under their respective privacy agreements.

Cookies

Mercedes Elite Certified Shop uses cookies to enhance your online experience and for analytical purposes:

  • Strictly Necessary Cookies: These ensure basic functionalities of our website, such as enabling secure login sessions.
  • Preference Cookies: Tailored settings and preferences are stored to remember your choices.
  • Analytics Cookies: Used to collect aggregated data about visitor interactions, helping us improve the site’s performance.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes specified in this policy or required by law. Once these purposes are fulfilled, the data is securely deleted or anonymized from our systems.

Security Measures

To protect your sensitive information, we have implemented robust security measures:

  • Encryption of data during transmission and at rest.
  • Engagement of secure third-party processing partners who adhere to strict privacy standards.
  • Regular security audits and updates to safeguard against potential vulnerabilities.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children, and any such information will be deleted if discovered.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  • Access to your data and its processing details.
  • Correction or rectification of inaccurate information.
  • Erasure (right to be forgotten) under certain circumstances.
  • Restriction or object to the processing of your data in specific cases.
  • Portability of your data, allowing you to move it between services.
  • Right to withdraw consent for data processing at any time.
  • Right to file appeals or complaints with our privacy team regarding data handling practices.

To exercise these rights, please reach out to our privacy team through the contact channels provided below.

Changes to Policy

Mercedes Elite Certified Shop reserves the right to update this Privacy Policy at any time. We will notify you of significant changes by posting a prominent notice on our website or via email to your registered address.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or questions regarding data handling, please contact us: